Helen Webb

Lead I.T. Specialist

Manages Helpdesk operations and provides expert technical support, ensuring a high standard of customer service and efficient issue resolution.

Helen’s Bio

Helen, based in the UK, has been working remotely for the Global Office for the past 3 years as the Lead IT Specialist for the Helpdesk. She manages day-to-day queries with a friendly, proactive attitude, ensuring a professional customer experience and often going above and beyond to resolve issues.

Helen's extensive technical knowledge, built over 20 years in both private and public sectors (including 10 years in the fire service), is complemented by her ongoing studies at the Open University, participation in Excel competitions, and learning Python.

At ActionCOACH, she handles Helpdesk queries, manages the COM database, creates ad hoc reports, and has become an expert in Power BI. In her limited free time, Helen enjoys keeping fit, listening to Coldplay, ringing church bells, and caring for her elderly parents.

Fun facts about Helen

Once met Kate Middleton in the Range Shop in Kings Lynn Norfolk. UK
Happy place is walking the fells and mountains of the Lake District, aims to conquer all the Wainwright walks at some stage.
Favorite Expression is: Life is like a box of chocolates and it’s a sheep of fields not a field of sheep.
Loves Old Historical Tudor architecture.
Loves a good challenge!
Currently studying for a Statistical Analysis Degree.
Has a terrible sense of direction even with using Sat Nav and Google Maps!!
Is an Avid James Bond addict – Loves a thriller action film especially if it involves the CIA or M15.
Favorite Pop group is ColdPlay

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